Kannegieter College provides the most relevant and real life Data Centre courses available in Europe. The courses are led by Barry Elliott or Matt Flowerday, the well-known experts on Data Centres. Using their practical experience derived from auditing Data Centres and helping clients improve their operations management this 2-day course focuses on the best practices to keep the Data Centre operationally reliable, secure and efficient. Good operations management is equally as important as reliable design. Many Data Centres with highly resilient design fail because of poor operational practices. Make sure yours is not one of them by attending this course.
Who should take this course
Prerequisites
What will you learn?
Course content
Who should take this course
IT managers and directors Data centre managers and directors Facilities managers
Prerequisites
There are no formal prerequisites for the course but attendees should ideally be working in a data centre or computer room environment.
What will you learn?
This comprehensive Data Centre Operations Management Course will show you how to manage your data centre to improve reliability and security and maximise energy efficiency.
Many of the most common and catastrophic data centre failures are caused by the lack of simple procedures. We show you the critical “must have” processes that help you to avoid the common failures.
Course content
Introduction to data centre operations management (DCOM):
Why we need DCOM
What good DCOM should involve
What standards define best practices for data centre design and management
Accepting a new Data Centre:
What documentation should be expected
Commissioning and acceptance testing
When the commissioning process should start
What acceptance testing should be carried out
What organisational preparation should be in place
Operational Information and Parameters:
The importance of keeping records of the data centre’s operational parameters
What operational parameters should be documented
Operations management:
House-keeping, checklists, PPM, service contracts
What maintenance should be carried out
What maintenance records should be kept
Monitoring, BMS and DCIM
Event Management
Product Lifecycle Management:
Timely renewal of infrastructure
Factors in deciding when to replace equipment
Recycling considerations after decommissioning
Incident Management:
How alarms should be communicated
How incidents should be recorded
The importance of a recovery plan
Key Performance Indicators for Incident Management
Change Management:
How to structure a change control process
The importance of risk assessment and fall back processes
The approval process and the need for permits to work
The relationship of change management with other management processes
Key Performance Indicators for Change Management
Asset and Configuration management:
What an asset register should contain
Maintaining documentation
Labelling and references
Intelligent Cabling Management systems
KPIs for Asset and Configuration Management
Capacity management:
Design, provisioned and actual capacity
How to monitor for Capacity Management
‘N’ capacity of power and cooling systems
Floor loading calculations
How far ahead to forecast capacity requirements
Key Performance Indicators for Capacity Management
Health and Safety management:
The importance of having a Health and Safety Management policy
Health and Safety Risk Assessment
Hazards specific to a data centre
Key Performance Indicators for Health and Safety Management
Availability Management:
Why data centres fail
The consequences of a data centre failure
How failures can be prevented
Risk assessment
Disaster recovery
KPIs for Availability Management
Security and Fire Management:
Security risk assessment
Security standards appropriate to data centres
Operational security precautions to put in place
Visitor and staff management
Managing fire risk
How to develop a Fire Management strategy
Energy and Resource Management:
Energy Metrics including PUE and DCiE
EU Code of Conduct & Best Practice
Power and CO2 emissions relationships
How to make energy savings
Optimising airflow management
Reducing energy consumption and improve efficiency
3-phase power balancing
Power factor improvement
KPIs for Energy and Resource
Cost Management:
Forecasting and management of cost
What to include in budgets and forecasts
Key Performance Indicators for Cost Management
Customer Management:
Obligations of the data centre operator
Obligations of the customer
Service Level Agreements
House Rules
Managing communications with customers
KPIs for Customer Management
Supplier Management:
Obligations of the data centre operator
Obligations of the supplier
Conformance monitoring
Equipment and materials management
Data Centre Strategy:
Aligning the data centre capabilities with the needs of its users and owners
