IT managers and directors
Data centre managers and directors
Facilities managers

There are no formal prerequisites for the course but attendees should ideally be working in a data centre or computer room environment.

This comprehensive Data Centre Operations Management Course will show you how to manage your data centre to improve reliability and security and maximise energy efficiency.

Many of the most common and catastrophic data centre failures are caused by the lack of simple procedures. We show you the critical “must have” processes that help you to avoid the common failures.

• Introduction to data centre operations management (DCOM):
  • Why we need DCOM
  • What good DCOM should involve
  • What standards define best practices for data centre design and management
• Accepting a new Data Centre:
  • What documentation should be expected
  • Commissioning and acceptance testing
  • When the commissioning process should start
  • What acceptance testing should be carried out
  • What organisational preparation should be in place
• Operational Information and Parameters:
  
  • The importance of keeping records of the data centre’s operational parameters
  • What operational parameters should be documented
• Operations management:
  • House-keeping, checklists, PPM, service contracts
  • What maintenance should be carried out
  • What maintenance records should be kept
  • Monitoring, BMS and DCIM
  • Event Management
• Product Lifecycle Management:
  • Timely renewal of infrastructure
  • Factors in deciding when to replace equipment
  • Recycling considerations after decommissioning
• Incident Management:
  • How alarms should be communicated
  • How incidents should be recorded
  • The importance of a recovery plan
  • Key Performance Indicators for Incident Management
• Change Management:
  • How to structure a change control process
  • The importance of risk assessment and fall back processes
  • The approval process and the need for permits to work
  • The relationship of change management with other management processes
  • Key Performance Indicators for Change Management
• Asset and Configuration management:
  • What an asset register should contain
  • Maintaining documentation
  • Labelling and references
  • Intelligent Cabling Management systems
  • KPIs for Asset and Configuration Management
• Capacity management:
  • Design, provisioned and actual capacity
  • How to monitor for Capacity Management
  • ‘N’ capacity of power and cooling systems
  • Floor loading calculations
  • How far ahead to forecast capacity requirements
  • Key Performance Indicators for Capacity Management
• Health and Safety management:
  
  • The importance of having a Health and Safety Management policy
  • Health and Safety Risk Assessment
  • Hazards specific to a data centre
  • Key Performance Indicators for Health and Safety Management
• Availability Management:
  • Why data centres fail
  • The consequences of a data centre failure
  • How failures can be prevented
  • Risk assessment
  • Disaster recovery
  • KPIs for Availability Management
• Security and Fire Management:
  • Security risk assessment
  • Security standards appropriate to data centres
  • Operational security precautions to put in place
  • Visitor and staff management
  • Managing fire risk
  • How to develop a Fire Management strategy
• Energy and Resource Management:
  • Energy Metrics including PUE and DCiE
  • EU Code of Conduct & Best Practice
  • Power and CO2 emissions relationships
  • How to make energy savings
  • Optimising airflow management
  • Reducing energy consumption and improve efficiency
  • 3-phase power balancing
  • Power factor improvement
  • KPIs for Energy and Resource
• Cost Management:
  • Forecasting and management of cost
  • What to include in budgets and forecasts
  • Key Performance Indicators for Cost Management
• Customer Management:
  • Obligations of the data centre operator
  • Obligations of the customer
  • Service Level Agreements
  • House Rules
  • Managing communications with customers
  • KPIs for Customer Management
• Supplier Management:
  • Obligations of the data centre operator
  • Obligations of the supplier
  • Conformance monitoring
  • Equipment and materials management
• Data Centre Strategy:
  
  • Aligning the data centre capabilities with the needs of its users and owners
  • The purpose of Key Performance Indicators (KPIs)
  • Using KPIs for continuous improvement